It’s here! The new CNECT website and portal are live, and we can’t wait for you all to experience everything they have to offer. To make it as easy as possible for you to navigate the website and portal, we’ve put together this comprehensive guide.
As always, we’re here to help, so if you have a question that isn’t answered in this guide, or you want to inquire about our new online home, please don’t hesitate to get in touch via our website or contact your CNECT representative.
How to Sign Up for Your Member Portal Account
Select ‘Member Portal’ from the top navigation bar of the CNECT website, then click ‘Get Access’. A form that requires all the details we need to create your portal account will pop up. Simply fill in the form with the information required and click ‘Submit’.
Within five business days, we'll review your request to create an account. If it is approved, we'll email you a link and access code to complete the setup of your account so you can begin to experience the benefits of CNECT's member portal.
How to Get to the Portal
You can find the portal using the ‘Member Portal’ button located on the right-hand side of the top navigation bar. Upon clicking the button, you’ll be required to login in order to gain access to the member portal.
If you have already created your portal account, insert your username or email address and password and click ‘Login’ to gain access. If you haven’t created your portal account yet, please follow the instructions above.
How to Navigate the ‘Top Contracts’ Page
Upon accessing the ‘Top Contracts’ page, you’ll find our most popular contracts with CNECT members in your industry. Each contract has its own individual block, which will include the name of the supplier and the category the contract falls into, such as “Purchased Services” or “Facilities, Maintenance, and Construction”.
For more formation about a contract, click the button at the bottom of its block and you’ll be taken to a page dedicated to that particular contract, where you’ll find details including the supplier’s product offering and how the contract can benefit you.
To search by contract category, select the dropdown at the top of the page and choose the contract category you would like to see.
To return to the ‘Top Contracts’ page and view other contracts, click ‘Top Contracts’ in the left-hand sidebar or click the backwards arrow in your web browser.
How to Request a Cost Comparison
From the member portal homepage, click ‘Support’ on the left-hand sidebar. On the right-hand side of the support page, at the bottom of the section titled ‘Request a Cost Comparison’, find and click the ‘Request Comparison’ button and a pop-up form will appear on your screen.
On the pop-up form, you’ll be required to fill in the following sections:
- First and last name.
- Company name.
- Email address.
- Phone number.
- Zip code.
- Who do you currently purchase from?
- Who would you like us to compare against?
Then, upload a list of items you would like us to compare, complete the CAPTCHA, and click ‘Submit’. Once you have submitted your list, our team will analyze it and identify areas where you can make additional savings through CNECT.
How to Submit an A.P. List for Analysis
From the member portal homepage, click ‘Support’ on the left-hand sidebar. On the right-hand side of the support page, at the bottom of the section titled ‘Submit an A.P. List’, find and click the ‘Submit Your List’ button and a pop-up form will appear on your screen.
On the pop-up form, you’ll be required to enter multiple pieces of information, namely your:
- First and Last Name
- Email Address
- Company Name
- Phone Number
Then, upload your accounts payable list and click ‘Submit’. Once you have submitted your list, a member of the CNECT team will analyze it and evaluate where you have opportunities to save with the suppliers you’re already using.
How to Access CNECT’s Limited-Time Promotions
From your member portal homepage, click ‘Promotions’ on the left-hand sidebar. On this page, you’ll find details of the limited-time promotions available to you, including:
- Which supplier is running the promotion.
- A highlight of what the promotion entails.
- The date the promotion ends.
- A thorough explanation of the promotion.
If you’re interested in taking advantage of the promotion, click ‘CNECT to Our Promotions’, and a pop-up form will appear on your screen. On the pop-up form, you’ll be required to enter multiple pieces of information, namely your:
- First and Last Name
- Email Address
- Phone Number
- Company Name
Then, answer the question ‘What promotion would you like to learn more about?’ and click ‘Submit’. Informing us which promotion you’re interested in is optional, but it will allow us to support you more efficiently. Once you have submitted the form, a member of the CNECT team will contact you to discuss the promotion.
How to Find CNECT’s Library of Resources
From your member portal homepage, click ‘Member Resources’ on the left-hand sidebar. On this page, scroll to the section titled ‘Access CNECT’s Member-Exclusive Content’, and you’ll find four items:
- On the left-hand side, you’ll find a link to the most recent CNECT blog post that’s relevant to your industry.
- On the right-hand side, you’ll find three links:
- ‘Member-Exclusive Webinars’, which directs you to a single page containing links to recordings of all our past webinars.
- ‘Insightful Blog Posts’, which takes you to the CNECT blog, where you’ll have access to all our past articles, arranged chronologically and split across multiple pages.
- ‘Informative Newsletters’, which navigates you to our newsletter archive containing links to digital versions of our regular member newsletters.
How to Request Your EIN
To connect to many of CNECT’s contracts, you are required to enter your employer identification number (EIN). If you don’t have your EIN on hand, please this form and we will send your EIN via email.
How to Get in Touch with Someone at CNECT
Option 1: Contact Us via the CNECT Contact Page
Whatever your query, you can request a call from a member of the CNECT team by visiting the contact page and filling out the ‘Send Us Your Inquiry’ form. To navigate to the contact page from the main website, click ‘Contact’ on the right-hand side of the top navigation bar. You will find the inquiry form on the right-hand side of the page.
Once you have filled out the form, completed the CAPTCHA, and clicked ‘Submit’, a member of the CNECT team will contact you to provide the assistance you need. To help ensure we can assist you as efficiently as possible, please use the ‘How can we help you?’ section of the form to explain your query in full.
Option 2: Contact Us via the Portal Support Page
In addition to the CNECT contact page on the main website, you also have the option to contact us through your member portal. Click the ‘Support’ button at the bottom of the left-hand sidebar and scroll down to find the form titled ‘General Inquiry’. Once you have filled out the form and clicked ‘Submit’, a member of the CNECT team will contact you to provide the assistance you need.
To help ensure we can assist you as efficiently as possible, please use the ‘Let us know how we can help!’ section of the form to explain your query in full.
Option 3: Speak to the CNECT Chatbot
In the bottom right-hand corner of the CNECT website, you’ll find our live chat feature. Using this feature, you can submit your query and a CNECT representative will answer your question or direct you to the information that you need.
Option 4: Contact Your CNECT Representative
If you require immediate assistance, or you already have their contact details, please call your CNECT representative directly. If they are unable to answer your call, please leave a message and they will get back to you at their next available opportunity.