After-Hours and Nurse Triage Services
Purchased Services


Contract Details
CNECT’s Call Center and Nurse Triage Partners: Providing Positive Patient InteractionsÂ
Enhance patient communication and care with support from our new call center and nurse triage service providers. We’ve partnered with four trusted vendors to assist community health centers in ensuring continuity of care outside of their capacity and regular business hours.Â
Find your new partner for:Â
- After-hours clinical nurse triage services
- 24/7 non-clinical call center services
- Translation support
Competitive Bidding Process
These contracts were awarded after a fair and competitive bidding process, ensuring they comply with industry procurement standards. Read more about these contracts and the bidding process in the executive summary.
Access NurseÂ
Services Provided: After-hours clinical nurse triage, 24/7 non-clinical call center services, and translation
- CNECT Discount: 50% off service implementation fee and 1% off service feesÂ
- Price Protection: Pricing is firm for 12 months, with an annual price adjustment cap up to 5%Â
Additional ServicesÂ
- Virtual Care ServicesÂ
- TeamDoc MobileÂ
- AI Virtual AssistantÂ
ResourcesÂ
Fonemed
Services Provided: After-hours clinical nurse triage, 24/7 non-clinical call center services, and translation
- CNECT Discount: 5% off standard pricingÂ
- Price Protection: Pricing is firm for 12 months, with an annual price adjustment cap up to 5%
Additional ServicesÂ
- Virtual Care PlatformÂ
- Business Intelligence DashboardsÂ
- Digital Patient Hub/TriageÂ
ResourcesÂ
Octiva HealthcareÂ
Services Provided: After-hours clinical nurse triage, 24/7 non-clinical call center services, and translation
- CNECT Discount: 15% off standard pricingÂ
- Price Protection: Pricing is firm for the term of the agreement (July 31, 2028)Â
Additional ServicesÂ
- Real-time cloud-based reportingÂ
- After hours Licensed Providers supportÂ
- Daytime call center/triage support servicesÂ
ResourcesÂ
MedConnectUSA
Services Provided: 24/7 non-clinical call center services and translationÂ
- CNECT Discount: Up to 25% off standard pricingÂ
- Price Protection: Pricing is firm for the term of the agreement (July 31, 2028)Â
Additional ServicesÂ
- Specialized ReportingÂ
- AI AnsweringÂ
- Secure MessagingÂ