Vendor Grievance

The CNECT team takes all concerns our suppliers have seriously. To ensure that any complaints we may receive from suppliers are given the attention they deserve, we operate a transparent vendor grievance process.

By way of the process, suppliers have access to the CNECT leadership team and contracting staff to register any queries or grievances they have regarding our contracting process or a contract award decision.

Types of Vendor Grievance

All grievances fall into one of two categories: pre-award and post-award. Pre-award grievances concern the contracting process that takes place before the contract award, whereas post-award grievances are in direct relation to a contract award decision.

How to File a Grievance

If you have a concern regarding our contracting process or award decision, or you would like to make an inquiry, please contact us via email at vendorgrievance@cnectgpo.com.

Please be aware that pre-award grievances must be submitted no later than 10 business days after the aggrieved party knows of, or should have known of, the facts relating to the grievance. In addition, post-award grievances are required to be submitted no later than 30 business days after the announcement of the contract award in question.

Following the submission of your grievance, you will receive a confirmation email that details the process and response timeframe. Rest assured that all concerns, complaints, and grievances will be reviewed directly by the CNECT leadership team. Following a thorough review, and approval by a sourcing committee, recommendations and suggested courses of action will be considered final.